Contact Us

We value every inquiry and aim to provide clear, helpful responses. Below you will find full details for reaching our team. Please read through the information carefully to ensure your query reaches the right department.

General Enquiries

For questions about products, orders, partnerships or any other matter, you can write to us at the postal address above or use the email below. Please include your full name and, if applicable, your order reference so we can assist you promptly.

Email: [email protected]

We endeavour to reply to all messages within two working days. During busy periods, response times may extend slightly; we appreciate your patience.

Press and Media

Journalists and content creators are welcome to contact us for product images, review samples or background information. Please use the email above with "Press" in the subject line for faster routing. We are happy to provide high‑resolution photography and authorised product descriptions upon request.

Partnerships and Affiliates

We work with a select network of affiliates and business partners. If you represent a media buying agency, comparison platform or relevant blog and wish to explore a collaboration, kindly email us with a brief overview of your proposal. Our partnerships team reviews incoming opportunities on a rolling basis.

Customer Support

Please note that this website is an advertising marketplace. If you have already placed an order via one of our partner links and need help with delivery, payment or returns, direct contact with the merchant is usually fastest. However, if you are unsure whom to contact, write to us at [email protected] and we will point you in the right direction.

Legal and Data Protection

For subject access requests, data erasure requests or any other matter related to personal data, please refer to our Privacy Policy first. Formal data protection correspondence should be directed to the same email address; we may ask for proof of identity before processing your request. Our data controller is Nerri Shop LTD at the registered address above.

Important Note

All telephone numbers and email addresses published on this page and throughout the site are provided as plain text only. We do not use clickable mailtos or telephone links. This is a deliberate choice to reduce spam and protect your privacy. To contact us, please manually type the email address into your preferred email client.

Visiting Our Office

Our registered office at Ruby House, 8 Ruby Place, Aberdeen is an administrative location. Visits are by prior appointment only. Please do not send returns or postal correspondence without first contacting us for instructions, as unsolicited items may not be accepted.

Last updated: May 2026